Top Questions
If you have purchased a voucher from Wildlings and change your mind, we will happily provide a refund or exchange within 14 days of purchase. The refund terms are:
- The voucher must be unused.
- An experience date must not have already been booked with the supplier.
- The refund will be processed only to the original purchaser.
- The refund will be made in the original means of tender. If an experience voucher was purchased using account credit the credit will be reinstated.
- The change of mind policy applies only to experience vouchers and excludes dollar value gift cards.
Our booking process is as simple as calling the experience supplier via their provided phone number and organising a date that suits you. Wildlings is working towards an automated booking process and hope to offer this in the near future.
Wildlings experience vouchers are valid for three years.
Yes, we sell gift vouchers in a dollar amount for anybody wanting to allow the gift recipient to choose their experience.
In your shopping cart, under the product window there is a box that says ‘coupon code’. Type your promo code into this box and click ‘apply coupon’.
Our express post option can be expected to be delivered on the next business day. Priority postage can be expected within 2 business days.
It is generally not recommended but exceptions can be made on a case by case basis. Please get in touch with our customer service team and they can advise you on your specific situation.
No, most of our experience vouchers cater to all experience and skill levels unless otherwise stated. With certain experiences such as surfing lessons obviously swimming is a pre-requisite ability however most of our other experiences are suitable for beginners. Please contact our customer service team for clarification on a case by case basis.
You would have created an account with Wildlings on purchasing the voucher. You can login and view your purchased vouchers or reprint from your email inbox. Alternatively, our customer service team would be happy to reissue a voucher to the email address you purchased under.
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Suppliers
No – you will never pay a fee to Wildlings. We take a commission when your service is purchased. No additional fees apply for suppliers to list on our site.
We do issue contracts however they are not ‘locking you in’ to our service. If you decide Wildlings is not appropriate for your business all we require is two weeks notice to allow time for our administration team to removing your listing.
We will issue payment before the customer arrives for their experience. We require advice when the customer has booked their experience and will issue payment to you accordingly.
The customer will be provided all of the business details upon purchasing their experience voucher. They will then use this information to book directly with service providers via phone or email. We are working towards automating this process and hope to offer live booking capabilities in the near future.
In a day and age where online is everything, any extra brand awareness is priceless so imagine what an additional online presence in prime digital real estate might do for your business. Our entire business model is built on digital marketing so we foot the bill in time and finances to drive sales and increase your revenue so you can focus on your services. We won’t charge you retainers or monthly fees as you can expect with traditional marketing agencies. Our business model ensures that if our marketing efforts don’t translate directly to sales, you do not pay a thing.
Other benefits Wildlings suppliers enjoy:
- Your products featured on a rolling monthly basis on our homepage.
- Your products featured on a rolling monthly basis on our social channels.
- Creation and free use of digital assets.
- We request and template customer reviews, free to use on your social channels.
- The benefits of professional publicity
- Media opportunities
- Alignment with a brand doing incredible things for children, local businesses and the environment!
We will send you a welcome pack and it will request the following information:
- The descriptions of the specific experience(s) you are listing on the Wildlings site.
- The signed Wildlings supply contract.
- Any digital assets you would like to accompany your listing and be used for marketing purposes (images, videos etc.).
- Photocopies of requested certificates and licences (eg. working with children checks).
- Wildlings Supplier Form including vital business information that we will use to gain your business valuable exposure.
No you don’t. Just by providing an alternative gift to a plastic toy you are contributing to the solution. And we want to bring your experience to the forefront of children’s and parent’s minds so that when the time arises to purchase a gift, they choose an experience AND the planet.
Still have more questions?
